Push Comes to Shove
An informal canvass of travel industry workers with support from The Pew Charitable Trusts, and an online poll of passengers conducted by Travelocity together suggest that stressful travel conditions, a general decline in values and parents who don't control their children are sore spots for Americans on the move. Nearly two-thirds of Travelocity passengers polled say rudeness is a serious problem in travel these days, and half of travelers say rudeness is a major cause of stress. More than half of travel employees surveyed say passenger rudeness is a top cause of their on-the-job stress and tension. Nevertheless, six in 10 transportation employees say rude and disrespectful behavior is "mostly limited to a few people," and 45 percent say they are often treated with courtesy and respect. This is a follow up to our 2002 survey on civility in daily life, Aggravating Circumstances: A Status Report on Rudeness in America.
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