Public Agenda

Push Comes to Shove

Passengers and Travel Workers Call Rudeness a Real Problem


An informal canvass of travel industry workers with support from The Pew Charitable Trusts, and an online poll of passengers conducted by Travelocity together suggest that stressful travel conditions, a general decline in values and parents who don't control their children are sore spots for Americans on the move. Nearly two-thirds of Travelocity passengers polled say rudeness is a serious problem in travel these days, and half of travelers say rudeness is a major cause of stress.

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